A hard copy of this information has been produced to welcome and inform patients. Please accept it and keep a copy for your information. We would advise you to keep it near your telephone for easy reference. If you require any further information, please ask our reception staff for help.
Our team work closely with the clinicians to provide patients with help and advice, but their work can sometimes be difficult. Please remember if you are kept waiting or seem to be asked irritating questions, our team are carrying out the surgery’s instructions to ensure the practice is run smoothly.
To register with our surgery, please approach the reception team. They will provide you with a registration form.
Whilst it is impossible to have an appointment system which suits everyone, we feel that our current system provides patients with the flexibility to see a clinician of their choice wherever possible, and our aim is to ensure that patients who contact the surgery with an urgent medical problem will be seen on the same day.
We try our very best to see unwell children as soon as possible.
Please contact the surgery before 11am and the reception team will put you on the list. However the clinician may call you first to see if it’s something that can be dealt with over the telephone. Home visits are routinely carried out at the end of morning surgery.
Prescription requests are not taken over the telephone. Repeat prescriptions can be ordered via our internet service (Please ask reception for details). Please allow 48 hours for prescriptions to be ready. The pharmacies all operate a very convenient collection system for repeat prescriptions – please ask your chemist. If you require an item that is not on your repeat list you must see a doctor.
Our practice is a training/teaching practice. We are fortunate to have medical students attached for short periods to our practice. With the patients consent, they may be present at consultations with the Doctor. Student nurses are also attached to the nursing staff at times.
Your medical records are held in the strictest confidence. Information is not passed on without your consent unless it is within the confines of the NHS, by legal framework or is in the public interest. Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training.
It is a practice and legal requirement that all staff maintain confidentiality records. The surgery is registered with the data protection agency and we comply with the freedom of information act.
We follow national guidelines regarding access to patient information and disclosure of this information. Your rights are protected.
If you require any further information please ask at reception.
Your chemist can provide free confidential advice and treatment without you having to make an appointment to see your GP.
If you are suffering with an eye problem – please contact a local opticians and ask to be seen under the WECS service.
Betsi Cadwaladr University Health Board, Ysbyty Gwynedd